Position summary: Increase the competency and capacity of the global staff team through strategies that target collaboration, site ownership, and localization of content. Develop, deliver, and track online assignments through Back2Back Learn and align with global and site offline training to build momentum toward current and future developmental goals for each individual and team so staff member can’t say “I didn’t know we had that,” or “I didn’t have the opportunity to grow and develop in my role.”
Primary responsibilities:
- Provide excellent customer service and support to global Back2Back staff and partners, being willing to go the extra mile and work outside normal routines in order to meet needs.
- Support Site Directors to meet global staff development goals. Collaborate with Site Directors and managers to understand leadership development themes, analyze technical skill gaps, develop and propose solutions, lead content creation, localize content, make content accessible to cultures and contexts, and implement online learning assignment and tracking strategies.
- Lead the development of all new Back2Back Learn online content. Act as a project manager and Content Owner for organizational content. Collaborate with other project managers, Content Owners, and Content Experts throughout the organization to help them create and publish material. Manage the translation process of all content through qualified staff, volunteers, and contractors.
- Learn, utilize and manage Back2Back Learn software and systems for collaboration, content creation, translation, publication, and archival (training will be provided).
- Develop and implement strategies to support individual learning and development based on identified global patterns and needs, role standardization efforts, organizational leadership growth initiatives, and ongoing professional development plans.
- Support the development of training both live and on demand training. Apply instructional design methods to ensure content meets clear learning objectives and is relevant and engaging to the learner. Explore opportunities to develop and deliver hybrid training content that capitalizes on both online and offline training.
- Develop and implement systems and processes to measure and track staff development. Use the Back2Back Learn database and reporting tools to track training achievements both online and offline, and train managers to create and interpret meaningful reports for their teams. Provide global reports to the Staffing Director and Executive Director as needed.
- Identify ways Back2Back Learn is underutilized and develop and implement strategies to maximize use of those features to enhance the learning experience.
- Participate actively in Employee Relations Team meetings, team tasks, activities, and events.
- Assist as needed with organizational special events.
- Develop and maintain a team of ministry partners that fully fund the position.
Required education and experience:
- Bachelor’s degree.
- 5 years of related experience.
- Experience in instructional design is preferred.
- Experience in systems administration is helpful.
Required skills and abilities:
- Have a clear understanding of and commitment to Back2Back’s mission and vision.
- Adhere to and share the Back2Back Statement of Faith, Cultural Values, and Standards of a Staff Member.
- Operate with basic competency in Microsoft Office and Google Applications.
- Learn and operate with high levels of technical proficiency in a variety of software programs.
- Provide excellent customer service.
- Work independently and efficiently to coordinate and execute systems and processes.
- Troubleshoot technical, conceptual and process challenges.
- Take initiative to identify and meet needs to fill gaps.
- Communicate clearly and effectively both verbally and in writing.
- Prioritize and develop relationships by showing compassion, using active listening skills, being socially perceptive, and encouraging others in their calling and roles.
- Understand and be sensitive to those of other cultures, personalities, functions, and skills.
- Demonstrate high reliability through timeliness and execution of responsibilities.
- Handle conflict in an honorable and truthful manner.
- Maintain confidentiality.
This job description is intended to convey essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of qualifications, skills, duties or responsibilities associated with the role. Staff may be assigned tasks other than those specifically listed in this description in order to further the goals of the role or of the organization.
Back2Back Ministries is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults as outlined in the Back2Back Safeguarding Policy. We recognize the effectiveness of safe recruitment and are committed to recruiting candidates who share this commitment to safeguarding.
