Caseworker – Cancun, Mexico

Job Title: Caseworker in Cancun

Reports to: Social Worker

Job description: Using Back2Back’s 5 Point Development Plan, caseworkers offer valuable support and assistance to families in need who live in one of the communities where we serve. 

Job Responsibilities

For your client-families (parents and children)

  • Maintain a caseload of 3 or more client-families who are part of the Strong Families Program (The number of families depends on the needs and depth of work required for each family.)
  • Conduct regular in-home assessments (Child Status Index, Risk Assessment, Environmental Scans)
  • Have face to face visits with each client-family one time each week. At least two visits per month should be in the home of the client-families.
  • Work with the social worker to create life stories
  • Oversee and keep up-to-date the Ministry Partner Agreements
  • Help set goals with children and families in the five areas
  • Supervise and oversee goal completion (accountability)
  • Collaborate with an interdisciplinary team including social worker, psychologist, teacher, etc. to determine action plans and review goal progress.
  • Aid with emergencies and problem solving with client families
  • Attend appropriate staff meetings & trainings
  • Work with other staff to help plan/coordinate activities (field trips, health visits, etc.)
  • Work with the social worker to address legal issues (judicial, DIF)
  • Maintain records on families and activities (use online or other appropriate method)
  • Connect children and families with resources, services, and opportunities
  • Facilitate all Child Sponsorship Responsibilities including writing and translating letters, sending pictures to sponsors, sending pictures to U.S. office and working with the site Child Sponsorship Coordinator
  • Establish and maintain ministry partnerships to support 100% of employee salary and benefits (Support Raising).

Important Skills for Caseworkers

  • Verbal Communication Skills: Caseworkers need to talk with clients and understand their needs. You will also need to speak with others on your client’s behalf, and act as an advocate for them. Establishing rapport through good listening skills, and speaking in an understandable way and being a good communicator is crucial.
  • Compassion: Caseworkers will be working with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and working with them in a positive way will help them make good forward strides.
  • Time-Management and Organizational Skills: Caseworkers have multiple clients with various needs. They have a lot of autonomy in managing their client load, which requires intentionality with clear plans and goals for each individual they manage.
  • Problem-Solving Skills: Clients need someone who will work with them and empower them to find solutions to their problems. It is best if the client understands options so he/she can make informed decisions rather than the caseworker making decisions for them. You will need to think critically and clearly about their situations to find solutions.
  • Motivational Skills: Caseworkers should know how to motivate their clients to take action, as they might come across resistant or unwilling clients.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do. This also includes doing environmental scans when entering the living space of a client.
  • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Preferred Behavioral Values
  • Teachable
  • Relational
  • Can-Do attitude
  • Creative problem solver
  • Fun
  • Resilient
  • Flexible
  • Humble


  • Clear understanding of Back2Back vision and mission
  • Mature Christian
  • Bi-lingual (Spanish & English)
  • Good verbal communication skills
  • Good written and documentation skills
  • Good time management
  • Critical thinking & problem solving skills (could involve crisis intervention)
  • Compassion and a heart for working with marginalized children & families
  • Access to transportation that enables regular in-home visits
  • Experience working with children or families
  • Letters of recommendation from a pastor or other Christian associate, and one professional recommendation
  • Ability to administrate financial resources
  • College degree, preferably in social work, psychology or community development
  • Work with family and friends to create ministry partner team, who financially support role

If you’re interested in this role, click the button below.




Care for Today. Hope for Tomorrow.

Back2Back Ministries is an international Christian non-profit organization dedicated to being a voice for orphans. We exist to love and care for orphans and vulnerable children, by meeting their spiritual, physical, educational, emotional and social needs that they might overcome their life circumstances and break free from the cycle of generational poverty.

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